RB
Raymond B
1 reviews | Active since Aug 2014
04 Feb 2025, 12:11
Worst Customer Service EVER
I am trying to cancel my line with them since beginning December, talked to consultants and still awaiting for email response to cancel! Yesterday 03 Feb 2025 was in communication again with no luck, but yet they can deduct the installments very timeously. And the worst is you communicate over Whats App with no Ref NR.
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MorClick Satellite Internet Solutions's replyOfficial
04 Feb 2025, 12:38Good day, Raymond, we sincerely apologise for the frustration and inconvenience experienced in trying to cancel your contract. We understand how important timely assistance is, and we regret that this has not been your experience. We have escalated your request to our Retentions Department for assistance. We are sorry to hear that you have decided to cancel. Kind Regards. Morclick Digital Team.
MorClick Satellite Internet Solutions's reply04 Feb 2025, 12:38
Official
Good day, Raymond, we sincerely apologise for the frustration and inconvenience experienced in trying to cancel your contract. We understand how important timely assistance is, and we regret that this has not been your experience. We have escalated your request to our Retentions Department for assistance. We are sorry to hear that you have decided to cancel. Kind Regards. Morclick Digital Team.