WORST Customer service

Worst Customer service ever. Rather stay without internet than support these clowns. I had to cancel my contract due to personal reasons and was told that there is a month notice period. No one told me about the HUGE penalty fee. Then I get contacted by the collections agents saying if I don't make the payment they report me to the credit bereau...and this while I was unaware of anything being owed. I then made contact with their customer care and requested my final statement to see if the penalty is on there....No penalty on my final statement. I then brought this to their attention because at this point I am convinced that I was nearly ****fed into paying a huge amount that had nothing to do with my account. And then it got weird. I was told that I do owe them the money. I requested the invoice they sent to notify me of this and they ended up sending me a different customer's account, with all of his details, company name and how much he is outstanding. Very unprofessional and in breach of the POPI Act.

I bring all of this to their attention and still I am made to pay a R5750 cancellation fee on a R1299 pm contract because I cancelled with 9 months to go of a 24 month contract. This is daylight *******.

Absolutely horrible experience and I will never support them or recommend them to anyone.