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Andi R
1 reviews | Active since Apr 2015
12 Jan 2024, 12:36
Will Morclick eventually respond if I use Hellopeter as a channel of communication?
All I would like is for Morclick to answer my email. I have noticed that they jump to respond to reviews here, whilst ignoring customers for months using normal channels. So this is simply to get someone to respond to me. I want to drop my contract to the lowest possible package due to the fact that I never receive enough internet to even log onto the bank. I also never received the installation I asked for. I am paying R1299 a month for nothing.
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Replies (2)
MorClick Satellite Internet Solutions's replyOfficial
12 Jan 2024, 14:19Good afternoon Andi, We apologise for the delays you have experienced in getting a response to your email and any inconvenience you've faced as a result thereof. Your feedback is important, and we're committed to resolving your concerns. We understand your frustration and we have expedited your review to our customer care team. Thank you for bringing this to our attention. Kind regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply12 Jan 2024, 14:19
Official
Good afternoon Andi, We apologise for the delays you have experienced in getting a response to your email and any inconvenience you've faced as a result thereof. Your feedback is important, and we're committed to resolving your concerns. We understand your frustration and we have expedited your review to our customer care team. Thank you for bringing this to our attention. Kind regards, The MorClick Digital Team.
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Andi R's updateReviewer Update
18 Jan 2024, 14:39Hello, my review on Hellopeter got me an immediate email from someone at Morclick saying they would get someone to respond to my issues. STILL WAITING.
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Andi R's update18 Jan 2024, 14:39
Reviewer Update
Hello, my review on Hellopeter got me an immediate email from someone at Morclick saying they would get someone to respond to my issues. STILL WAITING.