MV
Martin V
1 reviews | Active since Sept 2009
15 Feb 2024, 17:25
What they advertise and what you get not the same
I have Morclick for about 2 years and from day 1 I was struggling but it could been sorted. To a way but I need to call them several times to get speed sorted. But for the last few days the service was bad. Try calling today 16 times get up to that you must hold for a service advisor then call been cutoff. Left message to call back and leave email request without any response.
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Replies (2)0
Replies (2)
MorClick Satellite Internet Solutions's replyOfficial
16 Feb 2024, 09:54Good day Mr Venter. Thank you for bringing your concerns to our attention. We sincerely apologise for the ongoing issues you've experienced and the inconvenience caused. We understand your frustration and value the feedback. We are committed to resolving your matter promptly to ensure a satisfactory experience for you. We have therefore escalated your review to our Customer Support team for the best possible outcome.
Thank you for your patience and understanding as we work to resolve the issue and restore your confidence in our service. Kind Regards, The MorClick Digital Team.
Thank you for your patience and understanding as we work to resolve the issue and restore your confidence in our service. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply16 Feb 2024, 09:54
Official
Good day Mr Venter. Thank you for bringing your concerns to our attention. We sincerely apologise for the ongoing issues you've experienced and the inconvenience caused. We understand your frustration and value the feedback. We are committed to resolving your matter promptly to ensure a satisfactory experience for you. We have therefore escalated your review to our Customer Support team for the best possible outcome.
Thank you for your patience and understanding as we work to resolve the issue and restore your confidence in our service. Kind Regards, The MorClick Digital Team.
Thank you for your patience and understanding as we work to resolve the issue and restore your confidence in our service. Kind Regards, The MorClick Digital Team.
MV
Martin V's updateReviewer Update
21 Feb 2024, 09:34" Good day Mr Venter. Thank you for your patience and understanding. We have rescheduled the technical appointment for February 17th to today. We regret any inconvenience caused by the initial miscommunication. Rest assured, we have coordinated with you to confirm the revised timing. Please confirm if the technician we dispatched arrived at your designated location today at 10:00 am to address the necessary technical matters? We appreciate your feedback. Kind Regards, the MorClick Digital Team."
Message received from them on Monday19/02/2024 13:14 on messenger the day which the appointment was suppose to be. After contacting them about it a I get a call from a agent asking me can he connect with Anydesk. I said I'm not available at the moment. He response to me that I must sent email when onsite and that they close at 17:30. Sent email at 16:40 and by 17:45 no response.
That evening I response to them again on messenger. Tuesday I get a call pass 13:30 that their was a miss communication with the lady sending out the messages that they cannot sent out a technician but will contact me 08:30 on 21/02/2024.
" Good day Mr Venter, we sincerely apologise for the miscommunication regarding the feedback provided to you concerning your connectivity issue. Our Customer Support team has confirmed that you have agreed to allow us to assist you tomorrow at 08:00 am. We truly appreciate your willingness to allocate your valuable time for this matter. Kind Regards, The MorClick Digital Team. "
On 21/02/2024 at 08:42 I get a call from them and want to connect with Anydesk. When I challenge the same guy about the 16/02/2024 that I sent him a mail at 16:40. That he knock off on 16:00 that's why he hasn't respond to my mail.
I told him today please let a manager contact me so let see what's happen.
Message received from them on Monday19/02/2024 13:14 on messenger the day which the appointment was suppose to be. After contacting them about it a I get a call from a agent asking me can he connect with Anydesk. I said I'm not available at the moment. He response to me that I must sent email when onsite and that they close at 17:30. Sent email at 16:40 and by 17:45 no response.
That evening I response to them again on messenger. Tuesday I get a call pass 13:30 that their was a miss communication with the lady sending out the messages that they cannot sent out a technician but will contact me 08:30 on 21/02/2024.
" Good day Mr Venter, we sincerely apologise for the miscommunication regarding the feedback provided to you concerning your connectivity issue. Our Customer Support team has confirmed that you have agreed to allow us to assist you tomorrow at 08:00 am. We truly appreciate your willingness to allocate your valuable time for this matter. Kind Regards, The MorClick Digital Team. "
On 21/02/2024 at 08:42 I get a call from them and want to connect with Anydesk. When I challenge the same guy about the 16/02/2024 that I sent him a mail at 16:40. That he knock off on 16:00 that's why he hasn't respond to my mail.
I told him today please let a manager contact me so let see what's happen.
MV
Martin V's update21 Feb 2024, 09:34
Reviewer Update
" Good day Mr Venter. Thank you for your patience and understanding. We have rescheduled the technical appointment for February 17th to today. We regret any inconvenience caused by the initial miscommunication. Rest assured, we have coordinated with you to confirm the revised timing. Please confirm if the technician we dispatched arrived at your designated location today at 10:00 am to address the necessary technical matters? We appreciate your feedback. Kind Regards, the MorClick Digital Team."
Message received from them on Monday19/02/2024 13:14 on messenger the day which the appointment was suppose to be. After contacting them about it a I get a call from a agent asking me can he connect with Anydesk. I said I'm not available at the moment. He response to me that I must sent email when onsite and that they close at 17:30. Sent email at 16:40 and by 17:45 no response.
That evening I response to them again on messenger. Tuesday I get a call pass 13:30 that their was a miss communication with the lady sending out the messages that they cannot sent out a technician but will contact me 08:30 on 21/02/2024.
" Good day Mr Venter, we sincerely apologise for the miscommunication regarding the feedback provided to you concerning your connectivity issue. Our Customer Support team has confirmed that you have agreed to allow us to assist you tomorrow at 08:00 am. We truly appreciate your willingness to allocate your valuable time for this matter. Kind Regards, The MorClick Digital Team. "
On 21/02/2024 at 08:42 I get a call from them and want to connect with Anydesk. When I challenge the same guy about the 16/02/2024 that I sent him a mail at 16:40. That he knock off on 16:00 that's why he hasn't respond to my mail.
I told him today please let a manager contact me so let see what's happen.
Message received from them on Monday19/02/2024 13:14 on messenger the day which the appointment was suppose to be. After contacting them about it a I get a call from a agent asking me can he connect with Anydesk. I said I'm not available at the moment. He response to me that I must sent email when onsite and that they close at 17:30. Sent email at 16:40 and by 17:45 no response.
That evening I response to them again on messenger. Tuesday I get a call pass 13:30 that their was a miss communication with the lady sending out the messages that they cannot sent out a technician but will contact me 08:30 on 21/02/2024.
" Good day Mr Venter, we sincerely apologise for the miscommunication regarding the feedback provided to you concerning your connectivity issue. Our Customer Support team has confirmed that you have agreed to allow us to assist you tomorrow at 08:00 am. We truly appreciate your willingness to allocate your valuable time for this matter. Kind Regards, The MorClick Digital Team. "
On 21/02/2024 at 08:42 I get a call from them and want to connect with Anydesk. When I challenge the same guy about the 16/02/2024 that I sent him a mail at 16:40. That he knock off on 16:00 that's why he hasn't respond to my mail.
I told him today please let a manager contact me so let see what's happen.