SM
Shelly M
1 reviews | Active since Apr 2023
05 Apr 2023, 10:10
USELESS - MORCLICK AND JUST INTERNET
Useless - call centre (customer service centre??) never returns calls, do not reply to emails, when you call they promise to call back and do not - just ignore your issue and hope you will carry on paying! NO! Avoid! Contracted through Just Internet as the reseller who were equally useless - once they'd "sold" the service, never rep**** to another email or whatsapp message and ignored phone calls
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MorClick Satellite Internet Solutions's replyOfficial
13 Apr 2023, 11:41Good day Shelly. Thank you so much for reaching out and letting us know that you have not been receiving the service that you deserve. We would like to thank you for your patience while we investigated your complaint as we wanted to secure the best outcome for you. We would like to take this opportunity to apologise for the inconvenience and frustration this has caused you. We have been in touch with our Finance Department and confirm that they have credited your account and your balance is zero. Enjoy your day. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply13 Apr 2023, 11:41
Official
Good day Shelly. Thank you so much for reaching out and letting us know that you have not been receiving the service that you deserve. We would like to thank you for your patience while we investigated your complaint as we wanted to secure the best outcome for you. We would like to take this opportunity to apologise for the inconvenience and frustration this has caused you. We have been in touch with our Finance Department and confirm that they have credited your account and your balance is zero. Enjoy your day. Kind Regards, The MorClick Digital Team.