Unfair billing and no service

It's a pity there is not an option for zero stars, as 1 star implies there is some sort of service. We've been having issues with our internet signal since 09/11/2023. The connection could not be fixed over the internet and a week later a technician was sent out to site to check. I had to sign/accept a quote for travel fees of R2500 for the following conditions: Morclick would carry the cost in the event that Morclick's equipment is faulty or the installation is found to be faulty. I would carry the cost in the event that the problem could have been resolved telephonically (agent remotes with the client), or if there was Malicious or Negligent damage to Morclick's equipment. The technician decided the problem is with the installation of the dish and that it had to be moved. 2 Weeks later we are without internet again, and on enquiring was told our internet was suspended due to non-payment, which turned out Morclick has billed us for the R4300 moving cost of the dish. I did not accept the further costs, and was not even consulted that due to the relocating of the dish, I would be liable for further costs. I am not residing on site and would have expected that where costs are involved, Morclick would have done the honest and decent thing to make contact with me as the account holder. If they felt that there was a problem with their previous technician's work, why is it now my problem? I am expected to pay my monthly installments on time and has never skipped or paid late. I find this kind of behavior not acceptable. Due to no fault of mine we are without internet again since the 4th of December. I've complained on 7 and 8 December, and was told that my complaint will be referred to Management, but to date Morclick did not even had the decency to respond. But they will be deducting another month's installment on the 25th, with no service at all. Morclick is treating their reliable customers unfairly, and I expect this oversight to be rectified.