DB
David B
1 reviews | Active since Apr 2022
02 Aug 2024, 08:56
uncontactable
I have been trying to cancel my contract due to the lack of performance. I am now still getting debited after the contract has lapsed and the chat bot doesn't respond and neither do emails. Morclick is totally uncontactable when you need them
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Replies (2)
MorClick Satellite Internet Solutions's replyOfficial
02 Aug 2024, 11:23Good day, Mr Barkhuisen thank you for bringing your experience to our attention. We sincerely apologise for the frustration and inconvenience you encountered while trying to reach us to cancel your contract. To enhance efficiency and response times, MorClick has provided customers with a dedicated link to cancel their subscriptions. Please visit https://morclick.co.za/cancellation-form/ and complete the form provided. Our cancellations department will acknowledge receipt and guide you through the process. We take your feedback very seriously and have escalated your review to our cancellations department, who will contact you via WhatsApp. Once we receive your cancellation form, our finance department will be informed, and your account will be updated accordingly. We value your support and regret that our solution did not meet your requirements. We wish you all the best. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply02 Aug 2024, 11:23
Official
Good day, Mr Barkhuisen thank you for bringing your experience to our attention. We sincerely apologise for the frustration and inconvenience you encountered while trying to reach us to cancel your contract. To enhance efficiency and response times, MorClick has provided customers with a dedicated link to cancel their subscriptions. Please visit https://morclick.co.za/cancellation-form/ and complete the form provided. Our cancellations department will acknowledge receipt and guide you through the process. We take your feedback very seriously and have escalated your review to our cancellations department, who will contact you via WhatsApp. Once we receive your cancellation form, our finance department will be informed, and your account will be updated accordingly. We value your support and regret that our solution did not meet your requirements. We wish you all the best. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's replyOfficial
05 Aug 2024, 11:27Good day Mr Barkhuisen, thank you so much for your reply. We confirm that your intent to cancel has been received and acknowledged by our cancellation and retention teams. We confirm that the link is not visible on our website page and is only given to customers once they have WhatsApp us their intent to cancel is directed to this link. We apologise for any inconvenience caused and thank you for your valued business. We are sorry to lose you as a customer but understand if our solution did not meet your requirements. We wish you the best. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply05 Aug 2024, 11:27
Official
Good day Mr Barkhuisen, thank you so much for your reply. We confirm that your intent to cancel has been received and acknowledged by our cancellation and retention teams. We confirm that the link is not visible on our website page and is only given to customers once they have WhatsApp us their intent to cancel is directed to this link. We apologise for any inconvenience caused and thank you for your valued business. We are sorry to lose you as a customer but understand if our solution did not meet your requirements. We wish you the best. Kind Regards, The MorClick Digital Team.