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NEELS C
1 reviews | Active since Apr 2018
21 Sept 2023, 10:39
Took my money and did not provide internet or refund
I app**** for satellite internet, the sales lady said it will be faster if I paid the R2500 installation fee direct to them, which I did then the debit order went of for another R2500. I asked to refund the debit order but nothing happened. this was on the 12/8/2023. I cant find anyone to help me after I paid. I canceled the order and asked for a full refund by the 16/08/2023. I tried contacting by phone and emailing them, but nothing. I now they are sitting with my R5000 and I cant get anything from them. please be aware of them, do not sign there debit order or pay them, you wont get internet or your money back.
Helpful (0)
Replies (9)0
Replies (9)
MorClick Satellite Internet Solutions's replyOfficial
21 Sept 2023, 12:13Good Afternoon Mr. Carelsen. Thank you so much for your review. MorClick Head Office is already in the process of communicating with your Dealer to resolve your problem. We would appreciate your patience in advance to get the best resolution possible. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply21 Sept 2023, 12:13
Official
Good Afternoon Mr. Carelsen. Thank you so much for your review. MorClick Head Office is already in the process of communicating with your Dealer to resolve your problem. We would appreciate your patience in advance to get the best resolution possible. Kind Regards, The MorClick Digital Team.
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NEELS C's updateReviewer Update
09 Oct 2023, 13:55It has now been 2.5 weeks, you cant talk to the finance department that do the refunds(not allowed), you cant speak to the Accounts manager, he is never in and do not phone you back, I don't know what else to do, This seems like a ****, they cant do the installation as they don't have stock but they don't refund you, its been 2 months now and still no refund, I am wondering if they have the cashflow to refund me. I have been patient but need my money, R5000 is a lot of money, I don't know how this is allowed in South Africa
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NEELS C's update09 Oct 2023, 13:55
Reviewer Update
It has now been 2.5 weeks, you cant talk to the finance department that do the refunds(not allowed), you cant speak to the Accounts manager, he is never in and do not phone you back, I don't know what else to do, This seems like a ****, they cant do the installation as they don't have stock but they don't refund you, its been 2 months now and still no refund, I am wondering if they have the cashflow to refund me. I have been patient but need my money, R5000 is a lot of money, I don't know how this is allowed in South Africa
MorClick Satellite Internet Solutions's replyOfficial
10 Oct 2023, 11:48Good day, Mr. Carelsen. Thank you so much for your message we understand that you are frustrated with the delay in the payment of your refund. We can confirm that you will receive your refund on Friday at the latest. We will email you proof of payment to confirm the deposit. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply10 Oct 2023, 11:48
Official
Good day, Mr. Carelsen. Thank you so much for your message we understand that you are frustrated with the delay in the payment of your refund. We can confirm that you will receive your refund on Friday at the latest. We will email you proof of payment to confirm the deposit. Kind Regards, The MorClick Digital Team.
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NEELS C's updateReviewer Update
16 Oct 2023, 09:54Good day, So this is Monday and guess what, Still no Refund, I just cant seem to get my money back from Morclick, What is so difficult that they cant refund me, I need this funds to pay for Telkom's installation, but I am not getting my money from these guys. We are on 2 months now, And you cant talk to the Finance department that are suppose to do the refund, I am sure they don't want me to talk to them so they can delay it for a further year. I need my money
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NEELS C's update16 Oct 2023, 09:54
Reviewer Update
Good day, So this is Monday and guess what, Still no Refund, I just cant seem to get my money back from Morclick, What is so difficult that they cant refund me, I need this funds to pay for Telkom's installation, but I am not getting my money from these guys. We are on 2 months now, And you cant talk to the Finance department that are suppose to do the refund, I am sure they don't want me to talk to them so they can delay it for a further year. I need my money
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NEELS C's updateReviewer Update
16 Oct 2023, 10:25It seems like this is a one man show, You think you talking to the accounts department, but its the customer care department, they all do the same job, so The guys that work in accounts also work in customer care, and all the customer care do is to open a ticket, but nothing is happening, They don't want to transfer to management to get answers. I have never struggled to get my money back after no service was delivered. The only way to get your money back is through legal action, This company seems to struggle with cash flow, its the only reason what I can think of why thy don't give your money back. Be careful before sighing a debit order with them, its a Debi check, you cant get it reversed once they take your money you wont see it again. You can see on top, they said they will refund before Friday and now nothing
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NEELS C's update16 Oct 2023, 10:25
Reviewer Update
It seems like this is a one man show, You think you talking to the accounts department, but its the customer care department, they all do the same job, so The guys that work in accounts also work in customer care, and all the customer care do is to open a ticket, but nothing is happening, They don't want to transfer to management to get answers. I have never struggled to get my money back after no service was delivered. The only way to get your money back is through legal action, This company seems to struggle with cash flow, its the only reason what I can think of why thy don't give your money back. Be careful before sighing a debit order with them, its a Debi check, you cant get it reversed once they take your money you wont see it again. You can see on top, they said they will refund before Friday and now nothing
MorClick Satellite Internet Solutions's replyOfficial
16 Oct 2023, 11:57Good day, Mr Carelson. Thank you so much for notifying us that you have not received your refund. We are so sorry for the delay. We fully understand the importance of your refund and the inconvenience this delay may have caused. We are pleased to inform you that payment will be made today.
However, note that given you bank with a different bank, there may be a slight delay in the clearing process. Please be assured that we have made all efforts to expedite this process. Kind Regards, The Morclick Digital Team.
However, note that given you bank with a different bank, there may be a slight delay in the clearing process. Please be assured that we have made all efforts to expedite this process. Kind Regards, The Morclick Digital Team.
MorClick Satellite Internet Solutions's reply16 Oct 2023, 11:57
Official
Good day, Mr Carelson. Thank you so much for notifying us that you have not received your refund. We are so sorry for the delay. We fully understand the importance of your refund and the inconvenience this delay may have caused. We are pleased to inform you that payment will be made today.
However, note that given you bank with a different bank, there may be a slight delay in the clearing process. Please be assured that we have made all efforts to expedite this process. Kind Regards, The Morclick Digital Team.
However, note that given you bank with a different bank, there may be a slight delay in the clearing process. Please be assured that we have made all efforts to expedite this process. Kind Regards, The Morclick Digital Team.
MorClick Satellite Internet Solutions's replyOfficial
01 Nov 2023, 15:27Good day Mr. Carelsen we hope this message finds you well. We are writing to confirm the successful processing of your refund. We apologise for the delay and thank you for your valued business. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply01 Nov 2023, 15:27
Official
Good day Mr. Carelsen we hope this message finds you well. We are writing to confirm the successful processing of your refund. We apologise for the delay and thank you for your valued business. Kind Regards, The MorClick Digital Team.
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NEELS C's updateReviewer Update
02 Nov 2023, 07:40Hi, yes, I did finally get my money. I would like to use this opportunity to thank Hello Peter's platform.
Without this platform I would not have had a response from Morclick or my money. So, thank you to the team of Hello Peter, much appreciated.
Without this platform I would not have had a response from Morclick or my money. So, thank you to the team of Hello Peter, much appreciated.
NC
NEELS C's update02 Nov 2023, 07:40
Reviewer Update
Hi, yes, I did finally get my money. I would like to use this opportunity to thank Hello Peter's platform.
Without this platform I would not have had a response from Morclick or my money. So, thank you to the team of Hello Peter, much appreciated.
Without this platform I would not have had a response from Morclick or my money. So, thank you to the team of Hello Peter, much appreciated.
MorClick Satellite Internet Solutions's replyOfficial
02 Nov 2023, 09:21You are very welcome, Neels. Have a good day.
MorClick Satellite Internet Solutions's reply02 Nov 2023, 09:21
Official
You are very welcome, Neels. Have a good day.