JL
Janes L
1 reviews | Active since Jun 2021
07 Sept 2022, 14:05
THE WORST SERVICE EVER
I truly hope that this will receive the attention that it deserves.
I am truly and utterly disappointed in the service that I received from Morclick. I have requested to end our subscription with them in early February 2022, giving them a months notice(as required by contract). They blatantly ignored this, and continued to deduct their fee. Early in March I sent a second email, reminding them of the cancelation, and still nothing was done. Every time I phone them they keep on telling me the same lie over and over again, that they will phone me back but never receive any communication what so ever from them.
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Replies (2)
MorClick Satellite Internet Solutions's replyOfficial
07 Sept 2022, 18:02Good day Mr Lourens. I am so sorry to hear that you are not having a good experience with us. We would like to thank you for taking the time to let us know so that we can have the opportunity to fix it. I can imagine how frustrated you must be. I have escalated your message to our financial department to urgently investigate what went wrong and find an urgent solution to the problem. We will be in touch soon. Kind Regards, the Morclick Team.
MorClick Satellite Internet Solutions's reply07 Sept 2022, 18:02
Official
Good day Mr Lourens. I am so sorry to hear that you are not having a good experience with us. We would like to thank you for taking the time to let us know so that we can have the opportunity to fix it. I can imagine how frustrated you must be. I have escalated your message to our financial department to urgently investigate what went wrong and find an urgent solution to the problem. We will be in touch soon. Kind Regards, the Morclick Team.
MorClick Satellite Internet Solutions's replyOfficial
13 Sept 2022, 12:04Good Afternoon Mr Lourens. We trust that you are well today. Please can you check your email, our finance department is battling to get hold of you telephonically and has sent you an email. Thank you so much. Kind Regards, The MorClick Team.
MorClick Satellite Internet Solutions's reply13 Sept 2022, 12:04
Official
Good Afternoon Mr Lourens. We trust that you are well today. Please can you check your email, our finance department is battling to get hold of you telephonically and has sent you an email. Thank you so much. Kind Regards, The MorClick Team.