The cost for technical call outs and support is way too high
The cost for technical call outs and support is way too high. If you stay in a rural area, be prepared to pay over two thousand rands every time there is a technical issue. And if you relocate, the transfer will cost you the same. We had the unfortunate situation where we had to relocate twice within a few months due to work related issues. They charged us over two thousand rand each time to send a technician from Umtata. Now we have a problem with our modem and they send us another quote for 2500. Its ridiculous, no other ISP charge that much for technical support. We are cancelling our subscription.
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MorClick Satellite Internet Solutions's replyOfficial
21 May 2024, 12:30Dear Christa, thank you for sharing your concerns about the costs associated with our technical support and relocation services. We apologise for any frustration this has caused.We understand and share your concerns regarding rising costs. These increases affect all businesses, including ours, and we know how challenging this can be for our valued customers.We have escalated this matter to our Head Office to address your concerns with you. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply21 May 2024, 12:30
Official
Dear Christa, thank you for sharing your concerns about the costs associated with our technical support and relocation services. We apologise for any frustration this has caused.We understand and share your concerns regarding rising costs. These increases affect all businesses, including ours, and we know how challenging this can be for our valued customers.We have escalated this matter to our Head Office to address your concerns with you. Kind Regards, The MorClick Digital Team.