KL
Kerri L
1 reviews | Active since May 2021
11 Apr 2025, 12:01
Terrible signal and service
Have logged multiple complaints on behalf of my boss re: poor wifi signal and dropping connectivity and worse signal since the beam migration, worse than before. Have asked for name and number of a responsible person to speak to on more than one occasion. Can not email or call anyone. No feedback regarding the connectivity and signal issues improving. Keep reporting but nothing gets done. Cannot provide any feedback to my boss who has two accounts with Morclick.
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MorClick Satellite Internet Solutions's replyOfficial
11 Apr 2025, 13:03Hi Kerri. Thank you for reaching out and highlighting your concerns. We sincerely apologise for the frustration and inconvenience caused by the ongoing connectivity issues following the beam migration. We understand how vital a reliable internet connection is—especially when it impacts business and your ability to keep your boss updated. We've escalated your case to ensure it receives the attention it deserves and flagged it as a priority with our technical team. We truly appreciate your patience and regret the inconvenience. If you need further assistance in the meantime, please contact our WhatsApp line at *** and select the last option on the menu. We appreciate your patience as we go through the escalation process. Kindest Regards. MorClick, Digital Team.
MorClick Satellite Internet Solutions's reply11 Apr 2025, 13:03
Official
Hi Kerri. Thank you for reaching out and highlighting your concerns. We sincerely apologise for the frustration and inconvenience caused by the ongoing connectivity issues following the beam migration. We understand how vital a reliable internet connection is—especially when it impacts business and your ability to keep your boss updated. We've escalated your case to ensure it receives the attention it deserves and flagged it as a priority with our technical team. We truly appreciate your patience and regret the inconvenience. If you need further assistance in the meantime, please contact our WhatsApp line at *** and select the last option on the menu. We appreciate your patience as we go through the escalation process. Kindest Regards. MorClick, Digital Team.