Still waiting for resolution from 2weeks Ago

I put through my first complaint approx 2 weeks ago and then had to do a follow up complaint 1 week ago. Below is the last response i got from Morclick and to date i have still had no resolution. It appears that Morclick just send out a generic response to all complaints and nothing actually gets done. So, i am let with no option other than to put through my 3rd complaint that i am still waiting for resolution on my initial complaint from 2 weeks ago. This again just highlights the incompotent manner in which Morclick deals with their customers.

Dear Mr Reid, thank you for bringing this to our attention. We want to sincerely apologise for the delay in responding to your concerns. We understand that this situation is extremely frustrating for you, and we deeply regret any distress it has caused, especially given the impact on your credit profile. We take your feedback very seriously. Our team have been alerted to your message to review and find a resolution ...