vR
vaughan R
1 reviews | Active since Jun 2014
20 May 2024, 13:25
Still waiting for an outcome.
I posted a review on the 13th May 2024 regarding an issue that i had with Morclick regarding them billing me for services that i simply never received. I did receive feedback from Morclick in this regard and was assured that they were attending to this matter and would insure a speedy turn around time. Not to sound impatient but it has been 1 week since i posted the review and i am still waiting for a resolution. This is having a serious negative effect on my credit profile as Morclick has listed that my account is in default. This is really not acceptable and i need this to be resolved ASAP. I am really hoping that Morclcik does the right thing.
Helpful (0)
Replies (1)0
Replies (1)
MorClick Satellite Internet Solutions's replyOfficial
20 May 2024, 14:19Dear Mr Reid, thank you for bringing this to our attention. We want to sincerely apologise for the delay in responding to your concerns. We understand that this situation is extremely frustrating for you, and we deeply regret any distress it has caused, especially given the impact on your credit profile. We take your feedback very seriously. Our team have been alerted to your message to review and find a resolution plan as soon as possible. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply20 May 2024, 14:19
Official
Dear Mr Reid, thank you for bringing this to our attention. We want to sincerely apologise for the delay in responding to your concerns. We understand that this situation is extremely frustrating for you, and we deeply regret any distress it has caused, especially given the impact on your credit profile. We take your feedback very seriously. Our team have been alerted to your message to review and find a resolution plan as soon as possible. Kind Regards, The MorClick Digital Team.