IS
Ingrid S
1 reviews | Active since Dec 2015
21 May 2024, 18:47
Still no refund and late night collection of sattelite dish and modem
I requested the cancellatikn if my contract and would have been cancelled in November 2023
Deductions still went off in December, January and February
I requested a refund and have still received no refund
I was contacted for the collection of the satellite dish and modem. The technician is only going to collect the satellite dish and modem now at 19:00pm tonight
This is very unsafe as we stay on a plot
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MorClick Satellite Internet Solutions's replyOfficial
22 May 2024, 10:13Dear Ingrid, thank you for bringing these issues to our attention. We apologise for the inconvenience caused by the continued deductions after your contract cancellation in November 2023.
We are escalating this matter to our financial department to investigate the reason for the deductions. Your patience is appreciated as we resolve this promptly. Regarding the collection of the equipment, we understand the security concerns with a late evening appointment. We will notify our Scheduling Department of the security risks when arranging the collection from plots.
We apologise again for the inconvenience. Kind Regards, The MorClick. Digital Team.
MorClick Satellite Internet Solutions's reply22 May 2024, 10:13
Official
Dear Ingrid, thank you for bringing these issues to our attention. We apologise for the inconvenience caused by the continued deductions after your contract cancellation in November 2023.
We are escalating this matter to our financial department to investigate the reason for the deductions. Your patience is appreciated as we resolve this promptly. Regarding the collection of the equipment, we understand the security concerns with a late evening appointment. We will notify our Scheduling Department of the security risks when arranging the collection from plots.
We apologise again for the inconvenience. Kind Regards, The MorClick. Digital Team.