LF
Lize F

1 reviews | Active since Oct 2024

14 Oct 2024, 14:53

STAY FAR AWAY FROM THESE ********S.

This company is a literal ****. My internet was fine for about a year, and then things just stopped working. After MANY unsuccessful calls with customer service, I decided to use another service provider (I was desperate enough to pay TWO internet bills just to get things working). Since I still had a 24-month contract with MorClick, I waited until I could cancel in April 2024.

I sent them a cancellation email in March - no response. Another one in April - no response. I did this again in May; still nothing. I was still getting billed, so I finally decided to stop the debit order in June. Only then do I get a RIDICULOUS email saying that they've stopped my account but I still owe them a 30 day cancellation fee - 4 MONTHS after my initial email.

I responded explaining the situation - no response. Now I'm getting harassed by Nimble Credit Solutions - MorClick has given me over for DEBT RECOVERY. I'm paying this only so I don't get blacklisted and they KNOW IT. They know we hit dead ends whenever we try to cancel and this pathetic, ****my company PROFITS.

STAY FAR AWAY FROM THESE ********S.

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Replies (1)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply15 Oct 2024, 09:09
Official
Good morning Lize, thank you for contacting us and sharing your experience with us. We sincerely apologise for the frustration you've encountered throughout the cancellation process.We have noted the issues you raised regarding service disruptions, multiple cancellation attempts, and billing concerns. Your case has now been escalated to our customer support team to ensure a swift and fair resolution. We appreciate your patience as we work towards addressing this matter and achieving the best possible outcome. Kind Regards, The MorClick Digital Team.