MH
Manine H
1 reviews | Active since Oct 2022
29 Nov 2023, 11:13
STAY FAR AWAY!!!
If I can give 0 stars I would. STAY FAR AWAY FROM THIS COMPANY. Pathetic service from customer service as well as managers. Shady company. There's always problems and they never get sorted out if they do get sorted out its months!
Helpful (0)
Replies (1)0
Replies (1)
MorClick Satellite Internet Solutions's replyOfficial
29 Nov 2023, 15:47Good day Manine. Thank you for taking the time to bring your concern to our attention. We understand that there has been some confusion and frustration regarding the reversal of the call out fees, and sincerely apologise for the inconvenience this has caused you. We assure you that the reversal of the call out fee as per your request has been processed but however due to bank cut off times, the amount was deducted from your account as there is a delay between the initiation of the reversal and the bank. We are actively monitoring the situation and you can expect the amount to reflect in your bank shortly. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply29 Nov 2023, 15:47
Official
Good day Manine. Thank you for taking the time to bring your concern to our attention. We understand that there has been some confusion and frustration regarding the reversal of the call out fees, and sincerely apologise for the inconvenience this has caused you. We assure you that the reversal of the call out fee as per your request has been processed but however due to bank cut off times, the amount was deducted from your account as there is a delay between the initiation of the reversal and the bank. We are actively monitoring the situation and you can expect the amount to reflect in your bank shortly. Kind Regards, The MorClick Digital Team.