ER
Ed R
1 reviews | Active since Jun 2016
22 Dec 2023, 08:58
Stay away, the hotel California of ISPs
Unacceptable lack of communication from the accounts department. After multiple calls and emails to various emails including Travolin, accounts, customer service, billing, I am still receiving invoices and sms' to say I must pay for month 25 when I canceled this 24 month contract well in advance of month 24 using written and telephonic channels.
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Replies (2)
MorClick Satellite Internet Solutions's replyOfficial
22 Dec 2023, 13:10Good day Ed, trust this message finds you well. We appreciate you sharing your experience with us our customers feedback is very important to us. We have already escalated your concerns to our support team who will be in touch to assist you. We apologise for the frustration and inconvenience this has caused you. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply22 Dec 2023, 13:10
Official
Good day Ed, trust this message finds you well. We appreciate you sharing your experience with us our customers feedback is very important to us. We have already escalated your concerns to our support team who will be in touch to assist you. We apologise for the frustration and inconvenience this has caused you. Kind Regards, The MorClick Digital Team.
ER
Ed R's updateReviewer Update
30 Dec 2023, 13:35It's now 29 December and no word from the support team, in fact another attempted debit has gone off and I've just reversed it. This is literally costing Morclick money with these failed debits. I'm going to call again but it seems I made the right call to cancel.
ER
Ed R's update30 Dec 2023, 13:35
Reviewer Update
It's now 29 December and no word from the support team, in fact another attempted debit has gone off and I've just reversed it. This is literally costing Morclick money with these failed debits. I'm going to call again but it seems I made the right call to cancel.