Stay AWAY from MORECLICKS
I have paid R1300 p.m for almost 6 years for my satellite internet connection. During the past three weeks their signal has become so bad that I cannot even watch a movie uninterrupted. It hangs all the time and when it does connect the picture is blurry and the sound breaks up. I have written two emails without receiving acknowledgement or response. To make matters worse they have launched a WhatsApp reporting system which is absolutely useless and frustrating as you have to interact with a computer. I want to speak to some human who can help me. I have paid them in excess of R90 000.00 over the years. One cannot be blamed for expecting better service
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Replies (3)
MorClick Satellite Internet Solutions's replyOfficial
28 Jun 2024, 13:54Good day Mr Sahd, thank you for bringing this to our attention. We apologise for the inconvenience you've been experiencing with your internet speed over the past few weeks and for any frustration caused by our new WhatsApp system. We have alerted our customer care team, and a technician will be assigned to contact you and assist in resolving the issue. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply28 Jun 2024, 13:54
Official
Good day Mr Sahd, thank you for bringing this to our attention. We apologise for the inconvenience you've been experiencing with your internet speed over the past few weeks and for any frustration caused by our new WhatsApp system. We have alerted our customer care team, and a technician will be assigned to contact you and assist in resolving the issue. Kind Regards, The MorClick Digital Team.
's updateReviewer Update
01 Jul 2024, 18:20So much for your empty promises
You rep**** that someone would contact me on 27 June.
Five days have passed and no contact from Moreclicks. I will definitely not renew my contract. Please don't refer to customer service, rather it's customer NON-service. I have no idea how your company is still in business. There are approx 80% of your customers who rate your service 1 out of five.
It's appears that once you have the two year contract signed, you do not care for your customers
This is definitely the worst 'customer support' I have ever paid for
You rep**** that someone would contact me on 27 June.
Five days have passed and no contact from Moreclicks. I will definitely not renew my contract. Please don't refer to customer service, rather it's customer NON-service. I have no idea how your company is still in business. There are approx 80% of your customers who rate your service 1 out of five.
It's appears that once you have the two year contract signed, you do not care for your customers
This is definitely the worst 'customer support' I have ever paid for
's update01 Jul 2024, 18:20
Reviewer Update
So much for your empty promises
You rep**** that someone would contact me on 27 June.
Five days have passed and no contact from Moreclicks. I will definitely not renew my contract. Please don't refer to customer service, rather it's customer NON-service. I have no idea how your company is still in business. There are approx 80% of your customers who rate your service 1 out of five.
It's appears that once you have the two year contract signed, you do not care for your customers
This is definitely the worst 'customer support' I have ever paid for
You rep**** that someone would contact me on 27 June.
Five days have passed and no contact from Moreclicks. I will definitely not renew my contract. Please don't refer to customer service, rather it's customer NON-service. I have no idea how your company is still in business. There are approx 80% of your customers who rate your service 1 out of five.
It's appears that once you have the two year contract signed, you do not care for your customers
This is definitely the worst 'customer support' I have ever paid for
MorClick Satellite Internet Solutions's replyOfficial
02 Jul 2024, 09:14Good day Mr Sahd. Thank you for your message. Following our communication this morning, we confirm that a request has been logged with our head office for Kevin's assistance. We apologise for the break in communication and are committed to resolving the slow speeds you have been experiencing. Kind regards, The MorClick Digital Team
MorClick Satellite Internet Solutions's reply02 Jul 2024, 09:14
Official
Good day Mr Sahd. Thank you for your message. Following our communication this morning, we confirm that a request has been logged with our head office for Kevin's assistance. We apologise for the break in communication and are committed to resolving the slow speeds you have been experiencing. Kind regards, The MorClick Digital Team