Slow internet and poor customer service

We stared using MorcCick in 2022 October. We have never missed a payment. I work from so I need reliable fast internet. We were on the highest plan but never got the highest speed. The speed test didn't even reach 5mbp. The upload speed was even worse. We complained many times but this was never fixed. I eventually had to leave home because I couldn't work on this internet. In 2024 September we informed MorClick that we would not be renewing our contract and instead we got onto a cheaper month to month plan which was capped but the speed was still the same. The internet speed was still very slow and unreliable especially after the technicians came at the beginning of the year. The technicians did nothing to help so I eventually decided to cancel the contract. I was ignored on WhatsApp and sent from pillar to post. After finally getting someone on WhatsApp who assisted me with the cancelation my account was debited on a random day. I canceled that debit and canceled my debit order with MorClick. After ignoring me for months now they were able to call me claiming that I was behind on payments. MorClick decided to debit my account twice that month just because I wanted to cancel. MorClick has the worst customer service in South Africa. You will pay for an internet speed that you are not even getting. I was told that my internet is slow because the server is in Germany. I wasted R1300 of my money for 2 years with this company. If you are in a rural area rather try Herotel. After canceling my debit order I then got calls and threats from the company threatening to blacklist me. Blacklisting me for never missing a payment and knowing my rights. I wouldn't recommend this company to anyone.