BW
Bruce W

1 reviews | Active since Jun 2017

27 Nov 2021, 10:31

SHOCKING SERVICE FROM morcklick internet

<div>STAY AWAY from morclick internet provider If I could give a ZERO star rating I would . From day one I tried to ascertain what they meant by " unlimited " usage @ 10meg. Well plenty of emails and calls later I get an sms saying I have exceeded my "fair usage" policy???? and now My service was being throttled? Well more calls to their call centre more reference number sms's and NO actual results or explanations. Eventually a ******&nbsp; who was rude to me over the phone and just sends me the "fair usage" policy again , NO explanations or answer to my question. Well needless to say I cancelled my service which by the way I'd less than a month. Now they have the audacity to send me a cancellation fee invoice ................. Stay Away From morclick</div>

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Replies (1)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply10 Dec 2021, 09:20
Official
Good morning Bruce. 
We apologise for your frustration.
The Frequent Use Policy is in the contract you have signed and it is detailed on our website. Frequent Use policy (FUP )  is a standard with all Internet contracts. 
One of our team will call you soonest to resolve the challenges now faced.

Thank you