Shocking after sales service - non-existent!
This is the worst Satellite Internet Service provider. I have now been trying for 3 weeks to get some help from them. I had a 20MB installation done, and have endless problems with them to give me after sales support. I have sent emails, WhatsApps - there is just NO WAY to get hold of anybody at Morclick to attend to my problem with connectivity. Never even consider then as an ISP.
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Replies (3)
MorClick Satellite Internet Solutions's replyOfficial
18 Sept 2024, 14:37 Good day, Joyce, thank you for reaching out to us. We are truly sorry for the difficulties you've encountered and are deeply disappointed to hear about your experience with our service. This is certainly not the standard of support we aim to deliver. We appreciate your feedback and we've already escalated your concerns to our customer support team to ensure they are given the immediate attention they deserve. We genuinely appreciate your business and are committed to resolving this matter promptly. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply18 Sept 2024, 14:37
Official
Good day, Joyce, thank you for reaching out to us. We are truly sorry for the difficulties you've encountered and are deeply disappointed to hear about your experience with our service. This is certainly not the standard of support we aim to deliver. We appreciate your feedback and we've already escalated your concerns to our customer support team to ensure they are given the immediate attention they deserve. We genuinely appreciate your business and are committed to resolving this matter promptly. Kind Regards, The MorClick Digital Team.
's updateReviewer Update
18 Sept 2024, 15:06Thank you to Neo for getting back to me and with a few changes solved my problem.
's update18 Sept 2024, 15:06
Reviewer Update
Thank you to Neo for getting back to me and with a few changes solved my problem.
MorClick Satellite Internet Solutions's replyOfficial
19 Sept 2024, 09:31Dear Joyce, we are delighted to hear that Neo was able to assist you in resolving your issue to your satisfaction. He is indeed a valuable asset to our team, and we greatly appreciate your kind feedback. Rest assured, we will pass along your message to him. Thank you once again for your understanding and for entrusting us with your business. Kind regards, The MorClick Digital Team
MorClick Satellite Internet Solutions's reply19 Sept 2024, 09:31
Official
Dear Joyce, we are delighted to hear that Neo was able to assist you in resolving your issue to your satisfaction. He is indeed a valuable asset to our team, and we greatly appreciate your kind feedback. Rest assured, we will pass along your message to him. Thank you once again for your understanding and for entrusting us with your business. Kind regards, The MorClick Digital Team