DT
Durabo T
1 reviews | Active since Oct 2023
20 Oct 2023, 07:21
RUN AND NEVER LOOK BACK !!!!!!!!!!!!!!!!
They are not even worth a 1 star rating. Since day 1 of installation, we had issues, we have tried to cancel the contract under the cooling down period and were told to pay the full 24 month contract. Numerous emails and still we are stuck with the worst provider ever!! As a small business we are losing money every second and we are stuck with this system that doesn't deliver on their promises, not even the Regional Manager is prepared to assist with this matter. Supposedly is the cancellation department dealing with this matter but, this is news to us, we have been waiting since September 2023 for their diligent service and assistance. This is ridiculous!!!!
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Replies (3)0
Replies (3)
MorClick Satellite Internet Solutions's replyOfficial
23 Oct 2023, 14:11Good day Lizel, we want to assure you that our management team has been made fully aware of the concerns you've raised in your review. We take these matters seriously, and please rest assured that our team is diligently working to address the issue. We have already initiated contact with your dealer to expedite the resolution process.
Your satisfaction remains our top priority, and we are committed to resolving this matter most swiftly and effectively possible. Kind Regards, The MorClick Digital Team.
Your satisfaction remains our top priority, and we are committed to resolving this matter most swiftly and effectively possible. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply23 Oct 2023, 14:11
Official
Good day Lizel, we want to assure you that our management team has been made fully aware of the concerns you've raised in your review. We take these matters seriously, and please rest assured that our team is diligently working to address the issue. We have already initiated contact with your dealer to expedite the resolution process.
Your satisfaction remains our top priority, and we are committed to resolving this matter most swiftly and effectively possible. Kind Regards, The MorClick Digital Team.
Your satisfaction remains our top priority, and we are committed to resolving this matter most swiftly and effectively possible. Kind Regards, The MorClick Digital Team.
DT
Durabo T's updateReviewer Update
01 Nov 2023, 08:18If the Morclick team is working in their words " rest assured that our team is diligently working", they need an explanation of what this means!!!
As of today 1 November 2023 we are still waiting for assistance regarding this matter. More than 9 weeks we are waiting for feedback and this matter to be resolved. Numerous emails are sent and no reply!!! Worst after sales service ever
As of today 1 November 2023 we are still waiting for assistance regarding this matter. More than 9 weeks we are waiting for feedback and this matter to be resolved. Numerous emails are sent and no reply!!! Worst after sales service ever
DT
Durabo T's update01 Nov 2023, 08:18
Reviewer Update
If the Morclick team is working in their words " rest assured that our team is diligently working", they need an explanation of what this means!!!
As of today 1 November 2023 we are still waiting for assistance regarding this matter. More than 9 weeks we are waiting for feedback and this matter to be resolved. Numerous emails are sent and no reply!!! Worst after sales service ever
As of today 1 November 2023 we are still waiting for assistance regarding this matter. More than 9 weeks we are waiting for feedback and this matter to be resolved. Numerous emails are sent and no reply!!! Worst after sales service ever
MorClick Satellite Internet Solutions's replyOfficial
01 Nov 2023, 12:31Good Afternoon. We are pleased to inform you that your request for cancellation has been assigned to our dedicated cancellation department, and the process is currently in progress. Should you have any questions or require further information, please do not hesitate to contact our customer support team. Kind Regards, The MorClick Digital Team
MorClick Satellite Internet Solutions's reply01 Nov 2023, 12:31
Official
Good Afternoon. We are pleased to inform you that your request for cancellation has been assigned to our dedicated cancellation department, and the process is currently in progress. Should you have any questions or require further information, please do not hesitate to contact our customer support team. Kind Regards, The MorClick Digital Team