Hellopeter
Share Your Experience
CS
C S

1 reviews | Active since Oct 2015

06 Oct 2022, 12:03

*******S

STAY AWAY. I acceptedan agreement for 24 month subscription 27/09/2022. Dealer/installer has till 06/10/2022 notsupp**** service with poor or no communication. I contacted online customer care for morclick listing sequence of events. The 'assistant' Kay said sorry for shocking service from installer but I need to complete cancellation form and Pay R2800 odd rand !!!!!!!!!!!!!!!!!!!!! BULL, I have receivedno service nor any "goods", coupled with failure to install and provide service as per agreement yet I must pay R2800 odd EXTRA. These people are a ******* - I strongly recommend you all who are interested in satellite internet look elsewhere, especially sincethis 'assistant' showedno interest in finding out who the installer was which showsnothing further will happen and thisinstaller will continue with his pathetic service delivery and they will continue raking in their R2800 from unsuspecting clients!!

0
Replies (2)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply06 Oct 2022, 12:49
Official
Good day Daniel.  Thank you so much for reaching out and letting us know what has happened to you.  We are so sorry that you had to go through this and we have put our best team on the case.  They will investigate, especially to who the dealer was and they will be in touch with you shortly.  We would like to thank you again for bringing this to our attention.  Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply06 Oct 2022, 16:04
Official
Good Day Daniel.  We would just like to extend our apologies for the misunderstanding regarding the cancellation fee that you were quoted. We have been in touch with management and would like to confirm that our offices are busy with your cancellation at NO COST to yourself.  We have also escalated this matter to the dealer.  We apologise again for any inconvenience caused.  Kind regards, The MorClick Digital Team.