ID
Imraan D
1 reviews | Active since Apr 2023
14 Apr 2023, 20:03
Retracting negative comment Morclick
I would like to whole heartedly apologies to Morclick for my previous review and retract it noting that they have responded to my satisfaction and am pleased with their response, noting that in principle it was me at fault as i had defaulted payment due to circumstances beyond my control, however attempted to settle the outstanding debt, contact Morclick whom afforded me a settlement discount on promising to settle the debt. I guess the delay in processing the settlement figure against the full outstanding initial debt was a delay in reconciling the account however they were once again forthcoming to my request and have immediately credited my account. I would highly recommend using Morclick services.
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MorClick Satellite Internet Solutions's replyOfficial
17 Apr 2023, 11:25Good day Imraan. We hope this note finds you well. We wanted to reach out to express our sincere appreciation for retracting your negative review. We understand that leaving a review takes time and effort, and we are grateful for your willingness to reconsider. We take customer feedback seriously and strive to provide the best possible experience to all of our valued customers. Your decision to retract your negative review means a lot to us and we want to assure you that we have taken your feedback into account and have taken steps to address any concerns you may have had. Once again, thank you for retracting your negative review and for your continued support. We look forward to serving you in the future. Kind Regards, The MorClick Digital Team
Best regards,
MorClick Satellite Internet Solutions's reply17 Apr 2023, 11:25
Official
Good day Imraan. We hope this note finds you well. We wanted to reach out to express our sincere appreciation for retracting your negative review. We understand that leaving a review takes time and effort, and we are grateful for your willingness to reconsider. We take customer feedback seriously and strive to provide the best possible experience to all of our valued customers. Your decision to retract your negative review means a lot to us and we want to assure you that we have taken your feedback into account and have taken steps to address any concerns you may have had. Once again, thank you for retracting your negative review and for your continued support. We look forward to serving you in the future. Kind Regards, The MorClick Digital Team
Best regards,