Poor Service - No internet for 3 months

I have been a client of Morclick for more than 3 years. Initially everything was good but when they changed satellites it all went downhill. I have now been without internet on the farm for 3 months. The support team on Whatsapp is absolutely no help. Numerous technicians have told me that they have told Morclick to send someone else as they can't go. I have been promised that it would be fixed so many times, without any help. I have paid the bill every month even when I had no internet. The last one I am refusing to pay as I can't pay for a service that I am not receiving and that is not being fixed. Now they say they can't assist me until my bill has been paid. Absolute terrible service