ZS
Zimasa S
1 reviews | Active since Apr 2019
13 Nov 2023, 13:51
Poor service & incorrect debit order
I started experiencing connection drops from 04/10/2023 that is 4 days after the installation. The issue was reported via WhatsApp as well as customer services. No one returned my calls for at least two weeks while the issue kept persisting. Due to the poor service and lack of delivery on their promise (good service), I considered cancelling and I was told that I had to honor the contract even though Morclick didn't. Also another red flag is that they have scheduled a monthly debit order of R4098.00 which is not the premius on R1499.00 I signed up for.
Ref.#: MCL220332 MCL217487
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Replies (2)
MorClick Satellite Internet Solutions's replyOfficial
14 Nov 2023, 10:38Good day Zimasa we trust this message finds you well. Thank you for letting us know about your recent experience. We confirm that our Support Team tried to contact you, but they reported difficulty hearing you. Rest assured, we are taking immediate steps to address this matter and have already sent a message via WhatsApp to facilitate further assistance at a time that is convenient for you. We apologise for any inconvenience this may have caused and appreciate your understanding as we work towards a resolution. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply14 Nov 2023, 10:38
Official
Good day Zimasa we trust this message finds you well. Thank you for letting us know about your recent experience. We confirm that our Support Team tried to contact you, but they reported difficulty hearing you. Rest assured, we are taking immediate steps to address this matter and have already sent a message via WhatsApp to facilitate further assistance at a time that is convenient for you. We apologise for any inconvenience this may have caused and appreciate your understanding as we work towards a resolution. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's replyOfficial
23 Nov 2023, 11:34Good day Zimasa, we trust this message finds you well. We are writing to address the recent billing dispute that you brought to our attention. Our Finance Department has diligently reviewed the matter and taken the necessary steps to provide clarification on the billing process. In addition to the verbal communication, a detailed follow-up email has been sent to you to refer back to it at your convenience.
We value your business and are committed to ensuring that our billing processes are transparent and easily understandable. If you have any further questions or concerns, please do not hesitate to reach out to us. Kind Regards, The MorClick Digital Team.
We value your business and are committed to ensuring that our billing processes are transparent and easily understandable. If you have any further questions or concerns, please do not hesitate to reach out to us. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply23 Nov 2023, 11:34
Official
Good day Zimasa, we trust this message finds you well. We are writing to address the recent billing dispute that you brought to our attention. Our Finance Department has diligently reviewed the matter and taken the necessary steps to provide clarification on the billing process. In addition to the verbal communication, a detailed follow-up email has been sent to you to refer back to it at your convenience.
We value your business and are committed to ensuring that our billing processes are transparent and easily understandable. If you have any further questions or concerns, please do not hesitate to reach out to us. Kind Regards, The MorClick Digital Team.
We value your business and are committed to ensuring that our billing processes are transparent and easily understandable. If you have any further questions or concerns, please do not hesitate to reach out to us. Kind Regards, The MorClick Digital Team.
Best regards,