MF
Marcelle F
1 reviews | Active since Aug 2019
02 Dec 2022, 07:35
Poor service
The worst service. We have been struggling with our Wifi for 3 weeks now, keep on calling the Customer Care line and the consultant is USELESS. All they say is give me an hour and I will phone you back. Still waiting for that call but they never miss a debit order, even if your Wifi is giving you problems.
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MorClick Satellite Internet Solutions's replyOfficial
02 Dec 2022, 10:24Good morning Marcelle. Thank you so much for reaching out and letting us know what your experience has been like. We understand your frustration and have escalated your complaint to our Customer Care Department who have already sent you a WhatsApp from one of our top customer care consultants. Please can you check your messages. We believe you are in good hands and your complaint will be dealt with swiftly. Enjoy your weekend, Kind Regards, The Digital Marketing Team.
MorClick Satellite Internet Solutions's reply02 Dec 2022, 10:24
Official
Good morning Marcelle. Thank you so much for reaching out and letting us know what your experience has been like. We understand your frustration and have escalated your complaint to our Customer Care Department who have already sent you a WhatsApp from one of our top customer care consultants. Please can you check your messages. We believe you are in good hands and your complaint will be dealt with swiftly. Enjoy your weekend, Kind Regards, The Digital Marketing Team.