Pathetic service!

If I could give you 0, I would. We cancelled our contract on the 8th of February with no response, so I resubmitted our cancellation again on the 12th of February - no response. We phoned towards the end of February - about the 6th / 7th time, someone eventually answered the phone and said there is a note on the system to cancel our contract effective 12 March, and that we will get a refund for the rest of the month that we paid in full. Then a week ago, I received another invoice for another month. Again, I phoned and phoned and phoned and no one answers. Eventually I got hold of someone to only be told our account is still active, they will get someone from cancellations to phone me - I am still waiting. I phoned again a couple days later and was told again that they will get someone from cancellations to phone me - and I am still waiting. Your service is non-existent and your support is absolutely pathetic. I honestly don't know how you stay in business. We have put in a stop order at the bank as we have all the proof of the cancellation, but we still want our refund!!!!!