Overall worst experience with any company this year

Imagine signing up for a contract and being excited to get proper satellite WIFI. Only for the installer to arrive drills holes in your house and then discover the signal is not strong enough at that specific point. Yes he can install it - as long as I'm willing to fork out extra bucks for an extension to the bracket. For my account. MorClick response? Oh that's for your account.

Sales agent's response: I'm very kind to help you resolve this other sales people don't do this. Oh and two days later I get a phone call - who else can you recommend my business to for me to contact? Dude ... not a single person.

I then say: Ok ... fix the holes in my house (2 weeks later still not done) ... and refund me.

This brilliant company? The CEO has to sign off on the refund and despite phoning their contact centre ... no surprises not a single person answers there ..... and following up with a lady who eventually does phone me - only 1 person in this company actually believes in really connecting ..... two weeks later - no response yes and no refund in my account. Go to their competitors - these guys are not interested. And those holes in the house walls? Still there. Not their problem.