AN
Archie N
1 reviews | Active since Sept 2013
05 Sept 2025, 06:18
Over promise and under deliver that is Morclick.
Being based in Aberdeen in the Karoo - I signed up with Morclick for a satellite internet service 20 Mbps download and 3 Mbps upload. My upload is 0.8 and 1.1 Mbps - they are not providing the service they promised. They do not care and do nothing to actually provide the service as per the contract I signed with them.
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MorClick Satellite Internet Solutions's replyOfficial
05 Sept 2025, 11:19 Dear Archie. Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience you’ve experienced with your satellite internet service. We understand how important reliable upload speeds are, please be assured that your concerns have been taken very seriously. We have escalated your review to our head office team, who will be reaching out to you directly to investigate the issue further and work towards a satisfactory resolution. Kind regards, The MorClick Digital Team
MorClick Satellite Internet Solutions's reply05 Sept 2025, 11:19
Official
Dear Archie. Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience you’ve experienced with your satellite internet service. We understand how important reliable upload speeds are, please be assured that your concerns have been taken very seriously. We have escalated your review to our head office team, who will be reaching out to you directly to investigate the issue further and work towards a satisfactory resolution. Kind regards, The MorClick Digital Team