LE
Louw E
1 reviews | Active since Jun 2018
19 Mar 2024, 01:09
NO customer support
Pitty I can't give them -1*! No customer service at all. my service has been cut because i apparently used my GB allowance for the month. On review 45GB was drained during load shedding when nobody was even home. No devices could have been connected. can't reach them by phone not reacting to messages left not responding to online query send generic email in response to email query
I am now cancelling my agreement. Let's see if they react to that!
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MorClick Satellite Internet Solutions's replyOfficial
19 Mar 2024, 11:10Dear Mr Engelbrecht, we thank you so much for bringing your experience to our attention. Our Team have been alerted to your situation and is actively investigating your case to determine what transpired with your GB usage during load shedding. They will be in contact with you to discuss your concerns in detail. We apologise for the frustration you must be feeling. We appreciate the opportunity to find a suitable resolution before you decide to proceed with cancellation. Your business is of extreme value to us and we would hate to loose such a valued customer. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply19 Mar 2024, 11:10
Official
Dear Mr Engelbrecht, we thank you so much for bringing your experience to our attention. Our Team have been alerted to your situation and is actively investigating your case to determine what transpired with your GB usage during load shedding. They will be in contact with you to discuss your concerns in detail. We apologise for the frustration you must be feeling. We appreciate the opportunity to find a suitable resolution before you decide to proceed with cancellation. Your business is of extreme value to us and we would hate to loose such a valued customer. Kind Regards, The MorClick Digital Team.