AS
Annique S

1 reviews | Active since Jan 2023

23 Mar 2025, 23:10

No connection for a YEAR while paying ALOT of money. NO service.

-5/5 TRASH, TRASH, TRASH. This company should close its doors. We paid our fair share in subscriptions for the worst internet connection. We tried to communicate our frustrations numerous times until we decided enough is enough and cancelled. It was totally impossible to get anyone to improve our connection, but they were very quick to collect their equipment. Apparently I owe them for the remaining duration of my so called contract which they could not uphold because their internet connectivity was non existent (I paid nearly a year where I had NO connection most of the day, struggling to get them to fix it before I CANCELLED). Why support a company that has NO customer service and not delivering the service that you PAY for every month?? JUST PASS ON THIS COMPANY.

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Replies (1)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply24 Mar 2025, 12:32
Official
Good day, Annique. We sincerely regret the frustration and disappointment you’ve experienced with our service. Your feedback is important to us, and we apologise for the challenges you faced with connectivity and customer support. We understand how essential a reliable internet connection is, and we are sorry that we did not meet your expectations.  Regarding your concerns about billing and contract obligations, we would like to review your account in detail to ensure that everything has been handled fairly and we will be escalating your review to our Finance Department for assistance. Once again, we apologise for the inconvenience this has caused.  Kind Regards. MorClick Digital Team.