JVdW
Jeanette Van der Westhuizen
1 reviews | Active since Jun 2025
17 Jun 2025, 16:06
No communication or service
They were our internet supplier on our farm, we paid but received no service, we never had internet access and they did absolutely nothing to provide a solution to the problem. We cancelled our contract and called several times for them to come collect the modems etc. They just delayed coming out to do so and kept charging us the monthly subscription. Eventually we stopped paying as we have already cancelled the account moths ago. They couldn't bother to communicate with us regarding our cancellation but was quick to give us up for debt review which is ridiculous! We want to resolve the problem but even with that we are now getting a hold of them!
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MorClick Satellite Internet Solutions's replyOfficial
18 Jun 2025, 10:59Good Day, Jeanette. Thank you for sharing your experience. We sincerely apologise for the lack of service and support you received, as well as the frustration caused by ongoing charges after cancellation. We understand how disappointing this has been and want to resolve the issue as quickly as possible. We will escalate your experience to our Finance Department so that they can contact you directly. We value your patience and understanding as we work to address your concerns. Warmest Regards.
MorClick Satellite Internet Solutions's reply18 Jun 2025, 10:59
Official
Good Day, Jeanette. Thank you for sharing your experience. We sincerely apologise for the lack of service and support you received, as well as the frustration caused by ongoing charges after cancellation. We understand how disappointing this has been and want to resolve the issue as quickly as possible. We will escalate your experience to our Finance Department so that they can contact you directly. We value your patience and understanding as we work to address your concerns. Warmest Regards.