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.lMichelle Oosthuizen
1 reviews | Active since Mar 2024
02 Mar 2024, 16:15
No clicks with MorClick!!!
The worst customer service I have ever experienced Not bad, rather no service at all! I have sent several emails, to no avail. Our only way of communication is via WiFi obtained through MorcClick. You cannot speak to a consultant, you have to send an email MorClick will decide when they will eventually feel like responding, if ever. In the meantime there is no Internet and our business is on hold. The worst company, with empty promises, I have ever dealt with.
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MorClick Satellite Internet Solutions's replyOfficial
04 Mar 2024, 11:57Good day Michelle. We hope this message finds you well. We extend our sincerest apologies for the lack of immediate support. Please rest assured that we are fully committed to resolving your internet connectivity issues as swiftly and efficiently as possible. We understand the significant impact this situation has on your business operations, and we are dedicated to rectifying it promptly.
In order to provide you with urgent assistance, we have escalated your one-star review to our customer support team. A dedicated technician will be reaching out to you at approximately 12:00 to further assist you, as per your request. We genuinely appreciate you bringing this matter to our attention, and we thank you for your patience as we diligently work to resolve this issue to your satisfaction. Kind Regards, The MorClick Digital Team.
In order to provide you with urgent assistance, we have escalated your one-star review to our customer support team. A dedicated technician will be reaching out to you at approximately 12:00 to further assist you, as per your request. We genuinely appreciate you bringing this matter to our attention, and we thank you for your patience as we diligently work to resolve this issue to your satisfaction. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply04 Mar 2024, 11:57
Official
Good day Michelle. We hope this message finds you well. We extend our sincerest apologies for the lack of immediate support. Please rest assured that we are fully committed to resolving your internet connectivity issues as swiftly and efficiently as possible. We understand the significant impact this situation has on your business operations, and we are dedicated to rectifying it promptly.
In order to provide you with urgent assistance, we have escalated your one-star review to our customer support team. A dedicated technician will be reaching out to you at approximately 12:00 to further assist you, as per your request. We genuinely appreciate you bringing this matter to our attention, and we thank you for your patience as we diligently work to resolve this issue to your satisfaction. Kind Regards, The MorClick Digital Team.
In order to provide you with urgent assistance, we have escalated your one-star review to our customer support team. A dedicated technician will be reaching out to you at approximately 12:00 to further assist you, as per your request. We genuinely appreciate you bringing this matter to our attention, and we thank you for your patience as we diligently work to resolve this issue to your satisfaction. Kind Regards, The MorClick Digital Team.
Best regards,