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Mariska B

1 reviews | Active since Nov 2025

11 Nov 2025, 09:24

MorClick Satellite Internet Solutions

<div>Do NOT make use of their services — I repeat — DO NOT!

I am utterly disgusted by the lack of professionalism and the poor service I received from Morclick. I was promised better internet on my farm after struggling with normal LTE Wi-Fi, but after months of frustration — and even upgrading to more expensive packages — the internet provided is worse than LTE.

Now I’m stuck for another year, having to downgrade to their lowest package at R649 for 50GB a month, just so that I can use the remaining R649 (since I was paying R1 299 per month for “unlimited” internet that was completely useless) to go back to LTE Wi-Fi, hoping for at least slightly better service.

The fact that communication is only via WhatsApp, and that they can’t assist after hours, after 12 pm on Saturdays, or on Sundays, is unacceptable. You simply have to wait until they *decide* to respond during office hours. For the price you pay, there should definitely be after-hours support.

To make matters worse, their team is completely *********** when it comes to downgrades. You’re required to give one month’s notice — which I did — but they immediately downgraded and blocked my line instead of waiting until month-end. After a fight, they reactivated the line, yet still deducted the full R1 299 at month-end.

What they say, what they do, and what they deliver simply don’t add up.

Save yourself the time, money, and emotional turmoil — do not use them as a provider.</div>

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Replies (2)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply11 Nov 2025, 11:00
Official
 We’re truly sorry to hear that your experience with MorClick has not met your expectations, and we understand how frustrating this situation has been for you.Our team assisted with your downgrade request and later offered to adjust the timing to ensure it suited your needs better. When the downgrade was finalized, your debit was unfortunately processed before the service change could take effect. To resolve this, a credit was app**** to your account, which can be used toward top-up tokens or your next subscription fee.We genuinely appreciate your feedback regarding our communication channels and support hours — your comments have been shared with management as we continue to improve our customer experience.Thank you for your patience and for giving us the opportunity to address your concerns. 
MB
Mariska B's update11 Nov 2025, 11:10
Reviewer Update
After struggling with this downgrade issue for more than three months, you still managed to debit the wrong amount — and now I’m expected to be happy with a credit? I am not!I need to use the R649 to purchase data from another provider because your service is useless. Now I can’t do that, because I’m expected to accept your so-called solution after being assured that only R649 would be deducted. (Please note that this mistake has already happened twice before, and I gave you ample time to fix it — which you failed to do.)I even sent an email demanding a refund so that I could purchase data elsewhere, but you conveniently chose not to reply — after a full week — and your WhatsApp support is completely unhelpful.MONEY DOES NOT GROW ON TREES. I cannot afford to pay for your useless internet and buy additional data from another provider! So no — I am still not satisfied. I’ve given you chance after chance to fix the problem, but your team has proven completely ***********, and your system keeps failing.Even your so-called technicians need proper training on how to provide professional advice. During my first interaction, I had to tell the lady what to do and literally drag answers out of her because she had no idea how to handle the situation. The way she communicated was highly unprofessional.Your staff seriously needs training on proper client service!