LF
Louise F
1 reviews | Active since Jan 2011
22 May 2025, 11:12
Need a new service provider!
Wifi connection very bad for approx 1 month. Signals dropped continuously and if connecting - very slow at times. Whats Bot useless. Consultant in person - working on the problem. Not acceptable. Expensive and doesn't work. To be able to transact through the bank we have to drive to the nearest town - 40 kms. We live in a rural area. Previously the wifi service was reasonable. Not really usable any more. Calling is impossible too.
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Replies (1)
MorClick Satellite Internet Solutions's replyOfficial
22 May 2025, 12:04Good day, Louise. Thank you for taking the time to share your experience with us. We’re so sorry to hear about the frustration and inconvenience you've faced with your internet connection over the past month. We understand how essential a reliable internet connection is—especially when living in a rural area—and how disruptive it can be when that service doesn’t meet expectations. We apologise for the ongoing signal issues and difficulties you’ve encountered with our WhatsApp Support number. Your feedback is extremely valuable, and we’re alerting our Customer Support team to your experience immediately. A team member will be in contact with you directly to follow up and provide further assistance. We appreciate your patience and hope to restore the level of service you previously experienced—and deserve—as soon as possible. Kind Regards, MorClick Digital Team.
MorClick Satellite Internet Solutions's reply22 May 2025, 12:04
Official
Good day, Louise. Thank you for taking the time to share your experience with us. We’re so sorry to hear about the frustration and inconvenience you've faced with your internet connection over the past month. We understand how essential a reliable internet connection is—especially when living in a rural area—and how disruptive it can be when that service doesn’t meet expectations. We apologise for the ongoing signal issues and difficulties you’ve encountered with our WhatsApp Support number. Your feedback is extremely valuable, and we’re alerting our Customer Support team to your experience immediately. A team member will be in contact with you directly to follow up and provide further assistance. We appreciate your patience and hope to restore the level of service you previously experienced—and deserve—as soon as possible. Kind Regards, MorClick Digital Team.