JS
Jaco S
1 reviews | Active since Feb 2021
06 Sept 2023, 13:24
MorClick zero service unsatisfied customer
These guy's have very bad service after numerous call to try and correct the very slow internet response or no internet connectivity they still want to charge me for the rest of the contract. this is not acceptable as there is a lack of delivery from their side to honor the contract. I logged a final official call on 16 August 2023 and after 16 day's they have given me a call number without any further response. They however want to keep me accountable for the rest for the 2 year contract although there is no service delivery form their side!
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Replies (2)
MorClick Satellite Internet Solutions's replyOfficial
07 Sept 2023, 10:20 Good morning Jaco, thank-you so much for bringing this to our attention. We will escalate your review to our head office for investigation and resolution. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply07 Sept 2023, 10:20
Official
Good morning Jaco, thank-you so much for bringing this to our attention. We will escalate your review to our head office for investigation and resolution. Kind Regards, The MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's replyOfficial
16 Nov 2023, 15:04Good day, Jaco we trust this message finds you well. We confirm that your subscription was successfully cancelled on the 1st of November 2023, as per your request. Thank you so much for your valued business. Should you have any questions during the process, please feel free to contact our Customer Service Team. We wish you all the best in your future endeavours. Kind Regards, the MorClick Digital Team.
Best regards,
MorClick Satellite Internet Solutions's reply16 Nov 2023, 15:04
Official
Good day, Jaco we trust this message finds you well. We confirm that your subscription was successfully cancelled on the 1st of November 2023, as per your request. Thank you so much for your valued business. Should you have any questions during the process, please feel free to contact our Customer Service Team. We wish you all the best in your future endeavours. Kind Regards, the MorClick Digital Team.
Best regards,