ADW
Andre De Wet-Roos

1 reviews | Active since Apr 2025

21 Apr 2025, 15:31

Morclick worst internet supplier in SA

I have been with Morclick for over 2 years, I first had a 10Mbps connection but then increased to 20Mbps plan due to the fair usage policy slowing my internet down towards the end of each month. Since I have been on the new plan, my internet has been unstable and very slow from time to time. I have complained numerous times, every time I checked my wifi speed it prior to complaining, it was way lower than the 20Mbps I was paying for. At one point I was told that once the BEAM migration was completed, it would improve. For the BEAM migration, I was overseas on holiday. I notified Morclick in time and also personally spoke to the technician before I left on vacation. I gave them the exact dates when I would be available again. On my return from vacation, my internet was down. I notified Morclick and they knew about it. I was told that they stopped my internet to get my attention. I am still highly annoyed about this and also have requested on numerous times for a manager to phone me. Till now nobody has phoned me, my internet is still **** after the BEAM migration. I have had enough of Morclick, they are con-artists and can't supply what they sell. Now they have changed their customer service to only WhatsApp, it is not possible to phone them. I have tried contacting the CEO, Kean Pizani as well as the head of operations, Razina Abdulla but no response. BAD, BAD, SERVICE!!!

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