EG
Esmerelda G
1 reviews | Active since Jan 2024
09 Jan 2024, 20:32
Morclick worst internet ever and poor customer service
I have called numerous times to report my slow internet. They keep on saying they have reset it on their side so it should be better or They will call back. Nothing happens.They throttle us non stop. We are not even playing online games or download stuff. Our apps like netflix etc buffer all the time. I constantly have to restart the WiFi just to get my phone connected. We pay R1200 for a 20mpbs line, but we are lucky if we get 3mpbs. Our download speed is 4.34mbps and our upload 0.51mbps. but we need to pay for a 20mpbs line. I will rate them -5 if I could. People please don't waste your money. I see from the reviews I'm not the only one that is unhappy with them
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MorClick Satellite Internet Solutions's replyOfficial
10 Jan 2024, 10:04Dear Esmerelda, we trust this message finds you well. We sincerely appreciate you reaching out and bringing to our attention, the challenges you've encountered. We understand the frustrations this may have caused, and we sincerely apologise for any inconvenience.
Rest assured, our dedicated technician, Lelo, has already initiated contact with you to address the issues at hand. In line with your discussion, we acknowledge that you are currently off-site and have designated an alternative contact person who can facilitate access to your site. We appreciate your prompt cooperation in this matter. Our technical team is actively working on remotely accessing the system, and we commit to keeping you informed of the progress. Once we have successfully addressed the concerns, we will promptly revert to you with a comprehensive update. Thank you for your patience and understanding as we work towards a swift resolution. Kind Regards, The MorClick Digital Team.
Rest assured, our dedicated technician, Lelo, has already initiated contact with you to address the issues at hand. In line with your discussion, we acknowledge that you are currently off-site and have designated an alternative contact person who can facilitate access to your site. We appreciate your prompt cooperation in this matter. Our technical team is actively working on remotely accessing the system, and we commit to keeping you informed of the progress. Once we have successfully addressed the concerns, we will promptly revert to you with a comprehensive update. Thank you for your patience and understanding as we work towards a swift resolution. Kind Regards, The MorClick Digital Team.
MorClick Satellite Internet Solutions's reply10 Jan 2024, 10:04
Official
Dear Esmerelda, we trust this message finds you well. We sincerely appreciate you reaching out and bringing to our attention, the challenges you've encountered. We understand the frustrations this may have caused, and we sincerely apologise for any inconvenience.
Rest assured, our dedicated technician, Lelo, has already initiated contact with you to address the issues at hand. In line with your discussion, we acknowledge that you are currently off-site and have designated an alternative contact person who can facilitate access to your site. We appreciate your prompt cooperation in this matter. Our technical team is actively working on remotely accessing the system, and we commit to keeping you informed of the progress. Once we have successfully addressed the concerns, we will promptly revert to you with a comprehensive update. Thank you for your patience and understanding as we work towards a swift resolution. Kind Regards, The MorClick Digital Team.
Rest assured, our dedicated technician, Lelo, has already initiated contact with you to address the issues at hand. In line with your discussion, we acknowledge that you are currently off-site and have designated an alternative contact person who can facilitate access to your site. We appreciate your prompt cooperation in this matter. Our technical team is actively working on remotely accessing the system, and we commit to keeping you informed of the progress. Once we have successfully addressed the concerns, we will promptly revert to you with a comprehensive update. Thank you for your patience and understanding as we work towards a swift resolution. Kind Regards, The MorClick Digital Team.