KB
Keith B
1 reviews | Active since Aug 2010
24 Mar 2022, 10:54
Morclick - Terrible customer service
We opened a query on 14th February (MCL100611) and had a technician try to assist us using Anydesk a couple of days later, but without any success. The internet reliability has become even worse since then and despite emails to customer services on March 9th and March 16th, and an online query on March 18th, we have had no further contact from Morclick via email or telephone. This lack of service is extremely unprofessional.
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Replies (2)
MorClick Satellite Internet Solutions's replyOfficial
24 Mar 2022, 11:24Hi Keith. We appreciate your honest feedback. Your inquiry has been escalated to management with high priority. Thank you for giving us the opportunity to assist you on this platform.
MorClick Satellite Internet Solutions's reply24 Mar 2022, 11:24
Official
Hi Keith. We appreciate your honest feedback. Your inquiry has been escalated to management with high priority. Thank you for giving us the opportunity to assist you on this platform.
KB
Keith B's updateReviewer Update
01 Apr 2022, 12:12Hi, it is now 8 days since you informed me that this case had been 'escalated'. I did receive a phone call from the agent in PMB after 4 days (comparing to the following from your website - ALL GENERAL QUERIES WILL BE ATTENDED TO WITHIN 48 HOURS OF REPORTING.ALL TECHNICAL QUERIES WILL BE ATTENDED TO WITHIN 72 HOURS OF REPORTING.) and he was going to open a docket with you so that the problem could be investigated further, but has not contacted us again so it is now 192 hours since the reply on Hellopeter and we are no closer to a solution. It is also 45 days since the initial query was opened. All this hassle while I am paying a higher rate for the same service than you offer to new customers, which seems to show you do not value loyal existing customers very well. Sorry, but your rating just dropped from 2 stars to zero stars on the feedback to Hellopeter.
KB
Keith B's update01 Apr 2022, 12:12
Reviewer Update
Hi, it is now 8 days since you informed me that this case had been 'escalated'. I did receive a phone call from the agent in PMB after 4 days (comparing to the following from your website - ALL GENERAL QUERIES WILL BE ATTENDED TO WITHIN 48 HOURS OF REPORTING.ALL TECHNICAL QUERIES WILL BE ATTENDED TO WITHIN 72 HOURS OF REPORTING.) and he was going to open a docket with you so that the problem could be investigated further, but has not contacted us again so it is now 192 hours since the reply on Hellopeter and we are no closer to a solution. It is also 45 days since the initial query was opened. All this hassle while I am paying a higher rate for the same service than you offer to new customers, which seems to show you do not value loyal existing customers very well. Sorry, but your rating just dropped from 2 stars to zero stars on the feedback to Hellopeter.