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Nico K

1 reviews | Active since Oct 2020

10 Nov 2022, 07:33

Morclick service delivery (not)

After two years we agreed on month to month arrangement. Beginning of October 2022 I notified via email that I was giving the 1 month notice of termination. they still continue to deduct for November 2022. Called the customer care line which promised immediate response, guess what? I also instructed them to pickup their equipment, which I personally removed, another guess? Email only get responded to with reference numbers, no reaction. Reference numbers: MCL135623, MCL153566, MCL156813, MCL157741, MCL160855, MCL160895 - these are from 3 October 2022 till 4 November 2022. Judging by numbers there seems to a lot of ignores taking place. I was promised refunding, prompt response, equipment replacement, etc., etc. I indicated that I would not be available to be called for an extended period of time as I am working out of RSA, suppose I wasted breath on that as well.

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Replies (4)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply10 Nov 2022, 09:14
Official
Good morning Mr Koch.  Thank you so much for reaching out.  We value our customers feedback.  We can understand your frustration and we would like to apologise for the inconvenience you experienced and we will get one of our specialised team members to contact you and provide you with feedback and the next steps that will follow.  Reading your complaint, we will use the email address you provided to supply feedback.  Kind Regards, The MorClick Digital Team.

NK
Nico K's update16 Nov 2022, 08:25
Reviewer Update
Today is the 16th November 2022, no reaction yet as promised!!
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply16 Nov 2022, 11:11
Official
Good day Nico, thank you so much for letting us know.  We apologise for the delay and have sent an urgent escalation and will continue to actively follow up.  As soon as we have a reply we will revert back to you.  Kind Regards, The MorClick Digital Team

MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply16 Nov 2022, 14:47
Official
Good day Nico.  We would like to confirm that our Cancellations Department tried to telephonically contact you but could get hold of you.  They have followed up with an email and trust that this meets your approval.  We would like to apologise once again for the inconvenience caused.  Kind Regards, The MorClick Digital Team.