KA
Kate A
1 reviews | Active since Feb 2024
05 Mar 2024, 09:02
Morclick Satellite WiFi - Terrible Service
Very disappointing service. I have been trying for 2 months to have someone assist me, none of my emails are responded to, I have even told them that I can cancelling my monthly payment and they still do not contact me. We have made phone calls to the call center and emails, but still no assistance. Very disappointing, we have moved services to another service provider already.
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MorClick Satellite Internet Solutions's replyOfficial
05 Mar 2024, 10:14Good morning Kate
We have promptly escalated the matter of the lack of communication that you have experienced to our customer service team. They will reach out to you shortly to discuss your experience and help you find a satisfactory resolution. We will also take quick and decisive action to investigate the cause of the communication breakdown and implement measures to prevent it from happening again in the future. We are deeply sorry for any inconvenience this situation may have caused, and we appreciate you bringing it to our attention. Kind Regards, The MorClick Digital Team
We have promptly escalated the matter of the lack of communication that you have experienced to our customer service team. They will reach out to you shortly to discuss your experience and help you find a satisfactory resolution. We will also take quick and decisive action to investigate the cause of the communication breakdown and implement measures to prevent it from happening again in the future. We are deeply sorry for any inconvenience this situation may have caused, and we appreciate you bringing it to our attention. Kind Regards, The MorClick Digital Team
MorClick Satellite Internet Solutions's reply05 Mar 2024, 10:14
Official
Good morning Kate
We have promptly escalated the matter of the lack of communication that you have experienced to our customer service team. They will reach out to you shortly to discuss your experience and help you find a satisfactory resolution. We will also take quick and decisive action to investigate the cause of the communication breakdown and implement measures to prevent it from happening again in the future. We are deeply sorry for any inconvenience this situation may have caused, and we appreciate you bringing it to our attention. Kind Regards, The MorClick Digital Team
We have promptly escalated the matter of the lack of communication that you have experienced to our customer service team. They will reach out to you shortly to discuss your experience and help you find a satisfactory resolution. We will also take quick and decisive action to investigate the cause of the communication breakdown and implement measures to prevent it from happening again in the future. We are deeply sorry for any inconvenience this situation may have caused, and we appreciate you bringing it to our attention. Kind Regards, The MorClick Digital Team