AM
Alfred M

1 reviews | Active since Oct 2019

20 Apr 2024, 20:50

Morclick satellite solutions is not reliable as they promise ( Run for your money)

I am writing this review with a very sad heart ❤️ following a promise that can't be kept due to servers being in Frankfurt and causing my network to be not available, I signed on this service after I was promise that I will never have a minute without internet connection like the rest of other service providers, I couldn't stay in Microsoft Teams Meeting without being disconnected and I wrote and logged call and I promise you in 10 calls you are likely to get one response and when you get the call trust me is "restart by plug out/switch of power for 2 minutes and back" I have opted to cancel my contract after 19 months of no service where in a month I will have three-day service if lucky I ended signing a back up Mobile contract to be able to be in business and after I went social media platform the Standard sorry to loose you as valuable client as there will be one after this post which is just words not genuine as they will never take responsibility for failure but agree on cancelation and force you to payments for early termination and not even follow set steps as agree in contract I have received emails threatening me of being black listed for failure to pay cancelation while I have more than 5 calls logged and never responded, Please do yourself favor look for something local RSA based and worthy the money you have to pay

The willnever assist you: *** *** ***

0
Replies (1)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply22 Apr 2024, 11:41
Official
Good day Mr Makhubo. We sincerely apologise for the inconvenience and frustration you experienced with our services. Providing top-tier service to our customers is of utmost importance to us, and we are grateful that you have brought this matter to our attention. Your dissatisfaction has been escalated to our Head Office, where it will be thoroughly addressed. Our team will be reaching out to you promptly to discuss your situation and work towards achieving the best possible resolution. Kind Regards, The MorClick Digital Team.