DW
Dion W

1 reviews | Active since Jan 2021

09 Dec 2021, 18:57

Morclick Satellite Internet. extremely poor customer care service

I am using Morclick satallite internet in my house. The past 3 weeks i have been struggeling with the internet and have reported it several times. The technical support never gets back to you even though they promise. I have sent Morclick several e-mails reporting this, yet the compony fail to respond. I have phoned Morclick more than 7 times today. One call actualy got answered, but wile talking, the lady i spoke with decided to cut me off. All the other times one gets asked to leave a message, yet no one is getting back to you. Why must one pay for something that is not working. They are so friendly the first 3 weeks, but after that, Morclick just do not give a dam on service. I give this compony a MINUS 10.

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Replies (1)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply10 Dec 2021, 08:52
Official
Good morning Dion
Thank you for bringing this to our attention. I have prioritised this matter and it has been escalated right away. Please expect a call from one of our team soonest.