JH
Jan H

1 reviews | Active since Nov 2024

28 Nov 2024, 10:23

MORCLICK SATELITE SERVICES RUNNING A **** ON CUSTOMERS!!!!

Morclick is running a **** on excisting customers. They are delibertly and intensionly deftaiting customers who's contract periodes have past. 5 months ago they offered me a reduce monthly rate if I renew my contract. I told them due to their poor service I am not renewing but keep it on a monthly basis.

Last week Morclick called me again. This time offering me a months free subscribtion, BECAUSE THEY SAID , I have been a lojaliteit customer for so long.

Then they wanted me just to except it by SMS or email?

I was called 3 more times just to except the free months services.

At the end that is a lie and a ****MING TRICK OF MORCLICK.

If you except the free month you are siening a 24 month contract with them again.

I reported the matter to Morclick. A Kal contacted me back o. Whatsapp. I REQUESTED that he calls me but hê only wanted to text via Whatsapp, ignoring my request.

Kal of Morclick is also not intrested to assist or present the de*****ing of customers by a employer of Morclick.

It appears that the de*****ing varkies Morclick blessings , because of more business for them.

I am very disappointed in the incompotence and the management of Morclick.

The recorded *****ulant actions and offer that they made on the voice call and also record on their side will proof the ******** intend.

Morclick manager Kal didnt even took the trouble to listen to that requirdings.

People stay away from Morclick. Wait for Starlink or try Paratus or so other provider.

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Replies (1)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply28 Nov 2024, 11:18
Official
Good day, Mr Herholdt, Thank you for sharing your feedback regarding your recent experience with our company. We genuinely value your input and want to assure you that your satisfaction is our priority. We strive to ensure that our customers always receive the best deals, and we regret any misunderstanding that may have occurred. To address your concerns, we have escalated your experience to our head office to ensure the best possible outcome for you.  Thank you for being a valued customer, and we look forward to resolving this matter as quickly as possible.  Kind Regards, The MorClick Digital Team.