1 reviews | Active since Apr 2016

11 Jul 2025, 16:28

Morclick Satelite Internet Solusions or Illusions yet another Dissaster

If you enter into a contract with Morclick Satellite Internet Solutions, just please be aware that the service is very poor, NO communication as there is no customer care system to speak to a client liaison, just a whatsup service which does reply, and an e-mail address which comes back as unknown or if it does eventually indicate it is sent, NO REPLY. At last when you are through with the two-year contract, after many glitches you cannot get rid of them! I have sent e-mails informing them I will not be extending the contract 2 months before the contract ended, and a Morclick representative contacted me 3 months before the end of the contract, to enquire if I am extending and I made it very clear I will NOT be extending the contract. I even cancelled the debit order with my bank but, Morclick decided I shall go on and kept on claiming on the debit order on a new date and a new amount! Need I say more ..... unbelievable!

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Replies (1)
MorClick Satellite Internet Solutions
MorClick Satellite Internet Solutions's reply14 Jul 2025, 12:11
Official
Good Day, Liza. Thank you for bringing your concerns to our attention. We are truly sorry to hear about your experience and understand how frustrating this has been for you. We take your feedback seriously and sincerely apologise for the lack of communication and the challenges you faced with your contract and billing. We have escalated your comments to our management team for urgent review. To resolve this as quickly as possible, we would like to investigate your account and ensure all contract and billing matters are corrected.  We will assign a dedicated customer care representative to assist you directly to ensure that you receive the support you need. They will contact you directly using the number you provided and resolve your concerns as quickly as possible. Thank you for your patience and for allowing us to assist. Warmest Regards.