Morclick poor customer service

I regret to inform you that I am experiencing account-related issues for the second time. The initial occurrence was a year-long struggle, during which I grappled with being double-billed. Despite my efforts, my account remains uncredited. Numerous chat sessions and phone calls yielded no resolution, even when I requested to speak with a manager. Eventually, I connected with a competent individual who assisted in rectifying the double billing. However, neither a refund nor an apology has been forthcoming.

Now, I find myself facing yet another billing problem. After providing detailed explanations, supported by pictures, I was once again informed that I am mistaken and must pay. As a consequence, my internet service was disconnected. Unfortunately, my attempts to seek clarification have gone unanswered. Regrettably, I have been unable to locate any email address for lodging a formal complaint with a manager.

The company’s consistently poor ratings across various platforms do not surprise me. If the decision were mine, I would avoid any association with Morclick altogether.