Morclick poor customer service

What a horrible nightmare of network struggle with morclick, I don’t get promised speed & I always buffer, for the past 2 weeks I’ve been calling trying to downgrade my package from uncapped 20mbps to capped 50GB & everytime i was promised that dealer will get back to me which never happens, i wrote e mail & contacting morclick almost everyday & they refuse to give me dealer number to contact them myself, My tickets numbers(MCL122362 & MCL122203) at this stage i can’t deal with provider who’s difficult to find i want their services canceled whenever i get hold of them, they give you attention when you join but support is poor, customer number A5130