MORCLICK OR MORE PAY..?!

Very disappointed with service received from MorClick. We took up two contracts, for two sites (+/- 20kms apart). We have not found joy with the service, with lack of internet almost every month. What is most disappointing is the fact that we are expected to pay for the technician's service (including transport costs) every time there is a call out. We are spending a lot of money on technical support, of which half the time we are not sure what causes the disruption of service. At the moment, we haven't had internet connection for almost a month, with debit order expected to go through tonight. We have been sent a quote once again for transport and technical assistance, and we were told to accept the quote before they send a technician. I refused to sign the quote, as I am not willing to pay for the same thing again, although paying monthly for service to be provided. I was contacted by their consultant, who promised to call back and have been waiting for the call to date. Another month were we have to pay for service not provided.

I explained that both sites went offline at the same time, although they are 20kms apart and they keep insisting that they want to send a technician and I must take responsibility for payment thereof if they find out that the fault is not on their side (which is NEVER ON THEIR SIDE). I have also asked them to confirm if the area is a problem, of which I have not received an answer. I asked to be released from the contract, so I can get a service provider that is serious about providing services paid for, in our area, and was told that I will be charged PENALTY for early cancellation.

VERY DISAPPOINTING..