MORCLICK - NON EXISTING CUSTOMER CARE / CHARGED FOR SERVICE NOT RECEIVED

Getting absolutely no feedback from Morclick despite several emails to cancel my subscription - had 2 year contract during which I had several issues but this is the worst ever!

On 9 November we had a power failure, after the power came on, no wifi at all. Bearing in mind that I am working from home, single mother who cannot afford to not being able to work for financial reasons.

After numerous phone calls to technical department and logging the issue on their website, I was presented with a huge amount (R1,011-77) to pay for technician to come out and have a look at the issue (this happened previously and a technician was able to assist me telephonically and logging in remotely on my laptop).

After being informed of the cost for a technician to come out, I sent email to customercare as well as Suhailah Abbas, requesting cancelation of my wifi with immediate effect. Despite several emails and requests sent, reference numbers received, I still received invoice for December 2022 on 16 November.

MCL162065 MCL162261 MCL162475

It is an absolute disgrace how you treat your customers, logging a call is an issue, receiving decent customer care is non-existent and charging me for no service is most certainly totally unacceptable! You should refund me the amount that I paid for wifi for the whole of November, while only having service up until the 9th of November?

Will you please, WITH IMMEDIATE EFFECT, cancel my non-working wifi and credit the invoice that you so graciously sent me yesterday?

Hopefully you will reply on this complaint.

Thank you